1 reviews | Active since Jul 2015
Pathetic ***** and *******
I called Dstv on on the 15th of February to downgrade my dstv l was told that it ll be effective on on the 1st of March the guy assured me that R30 debit order will go through to my surprise came the 1st l was debited the full amount l multichoice the Consultant said l ll be refunded in 3 days so after 3 working days l called back again this time l asked to speak to the supervisor she was rude and all l was out of it and Jonnhy said in 14 days l ll get my refund. And to my surprise no l m told a tefund takes 3 to working days .Multichoice is full of untrained Skelems .Tumelo said Aphiwe will do the refund today is the 24 of March stll no refund. AII l get is we sincerely regret but nothing is done .l m really disgusted by Multichoice they are all about the money
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that the credit will be available to your bank account as from 29/03/2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that the credit will be available to your bank account as from 29/03/2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,