PATHETIC lack of service!

I have NEVER had a positive experience with DSTV. We cancelled our DSTV but decided to reactivate it (downgrade from Premium to Compact). Phoned their call centre and was told to pay an amount of R300 odd which we paid. Phoned back only to be told we were given the wrong amount, we need to ay R500 odd - paid R600. Phoned back but the latest payment wasn't reflecting. Sent proof of payment and phoned back. Still no joy. Decided to drive to Multichoice on Sunday and systems were offline. Told to phone late. Phoned back and got cut off after 15 minutes. Phoned back yet again (over R300 airtime used at this point). Told they are still offline and must keep phoning back. Phoned again today to be told there is a further 500 to be paid. We can not keep paying money and not be reconnected. Where has the R900 we paid gone to? That is almost two months subscription we have paid with ZERO SERVICE! I have requested to speak to a Supervisor or someone in authority but apparently everyone who answers the phone is a Supervisor. Either connect my service or refund me my money.