Pathetic is too kind a word for DStv level of service!

The only reason they get one star is because there is no lower option. DStv has been in a captive market for way too long and their pricing in relation to offerings is way out of proportion to the service offered. And today, I switched on the monitor to watch and I can see there is no signal. But when one calls DStv customer care they are patently useless. I don't know where the "Customer Care" part comes in. There is obviously no signal coming from the dish, but I get told that I have to bring my decoder into their offices. I pay for a specific package which I was told would have them send to my home technicians who can check out the system, but then I get told I have to speak to the DStv insurance people.... And their office is closed. What level of service is this? What exactly are we paying for? With the removal of some of the premium channels we should be getting a reduction of premiums. And they say pay for compact and get premium, so where does this leave us as "premium" customers? They should then be reducing all of our subscriptions to the lower level! But if I say the service levels are bordering on pathetic, I am being kind! I can think of numerous more appropriate descriptions for the levels of service that we are receiving. I think Canal have bought a lead filled turkey and they are expecting it to fly. It is not surprising that they have lost a significant portion of their subscriber base and no doubt this will continue unless they wake up to the reality of their offerings.