Pathetic is to good a word.

I have been a customer since the MNet days (when they only had MNet) which is +/- 30 years. I have paid consistently, regularly and faithfully every month via a debit order so that there is no problem with payment. At the present I am paying for (have for several years now) 4 different decoders/smartcards for different family members (children & parents etc.) and reckon I have paid DSTV at least R300 000.00 over this period..! Guess what? They still done even know me or who I am and have just blocked one of my smartcards for non-payment...!! How absolutely ridiculous. They are more interested in paying their executives hugely inflated salaries (they can spin it as much as they like regarding that they're comparable to those abroad - bull! Our pathetic exchange rate is being used as a smoke screen) to worry about their customer base so no wonder they are losing said customers at an alarming rate. I am seriously considering cancelling my 4 accounts accordingly.