Pathetic Insurance Call centre service

Insurance call Calling this call center is a nightmare. i have called twice in a space of 15 minutes. The first call went to a Mbali who hung up on a conference call i created with the account holder, my father who was driving. the second time, you can hear someone is on the line and have placed me on mute and doesnt say a word for 2 full minutes. Mind you, the wait time to get someone to answer you is 10 minutes, imagine that i had to do that twice with no joy. Get people who want to work as this is ridiculous. I pity the people who have no choice but to call from their mobile phone. truly pathetic.