Pathetic Incorrect Explora linked to account

I reconnected my services on the 26/07/2015, and since then we only received about 6 hours of viewing. The call centre has been contacted everyday since as we are Experiencing the E16 error code. I have spoken to numerous departments, numerous supervisors, numerous call centre agents. My issue has been escalated to all possible departments. It was now discovered that since the system upgrade there is an incorrect decoder linked to my account & they are unable to link my decoder. What makes things even worse is that I am paying on my DPP contract for not only one but two explora's. I have spend about R1200 of airtime to have my issue sorted .... well, it is still not sorted. <br> <br> I am so ****ed off with Multichoice. I should rather spend the extra money that I am going to spend on airtime for calls to buy either a Starsat or Top Tv decoder, at least I will then be able to watch Something, anything on TV.