Pathetic inconsistent service

Hi,

In the month of May I had the Indian bouquet as my main package and upgraded to the compact version with the Indian bouquet. On 2nd June (my debit order date) I called in to remove the compact package and keep just the Indian bouquet. Having full knowledge that the debit order had went through paying for both the Compact and Indian package in advance.

Now that I am calling the call center to request a refund for the compact package the agent says that I now need to send in my ID copy, bank statement etc. Why is this so DSTV??? When I upgraded you easily took the money out of my account but when I need my money back you make it difficult requesting documents and a 7 day period. A previous agent told me it would take 2 days! Your agents keep giving me a different story with each person having a different process for any service requested. Already overcharged for cable TV plus with pathetic service!! Pay me back my money.