1 reviews | Active since Jun 2016
PATHETIC *********** SERVICE -
<p>I have been battling with DSTV and Multi Choice since 13 January 2016 when I personally cancelled my Explora. But was debited for 2 Decoders for 3 months in error as I only had 1 Decoder. Since then I have been battling and were in your offices numerously since April 2016. On Sa****ay 11 June my services were disconnected saying I am in debt. I again went to the offices telling the whole sad story and were reconnected. Then again on 16 June I am disconnected, and then, wait for it, today again I receive an sms informing me that I have been disconnecting due to outstanding money. Is this seriously how DSTV and multi choice operates???? Can you not see dstv owes me 3 months’ subscription which I have paid in error on a decoder which were supposed to be cancelled in January??? I am utterly disgusted at the level of service I am receiving. If this is not rectified immediately I will have to take legal action.</p>
Dear Elna,
If anyone at Dstv actually did a proper check (you included), and if you actually read my complaint properly, you would have seen that that amount IS NOT DUE BY ME!!!!!!!!!!!!!! Jeepers, I can't imagine that it is this difficult to settle a mistake ON YOUR SIDE!!!!!????????? This actually just goes to show that all my previous communication has not been recorder AT ALL. Please see below one of the hundreds of emails I have sent, and this time please pay attention while reading it so that you can realise that this is NOT MY FAULT BUT ALL DSTV'S INCOMPETENCE:
My son and I have seen a nearly blind lady on 12 January 2016, who was very uncertain as what to do and kept us waiting with her for 2 hours whilst running up and down to a supervisor I suppose. She then assured us the Explora will be cancelled without mentioning anything about signing a settlement, and I will only pay for my son's old HD which we also requested to be switched to my name and debit order.
Since after 12 January my bank account was debited as follows:
2 February R 1,578.00
2 March R 1,578.00
I then went to see Particia Selebogo on 4 April after having been debited an amount of R 1,643 again on 4 April as well as R 896.34. Patricia then sent me to ABSA to reverse that amount of R 1,643 and pay R 896.34 in cash into my account at the offices in Randburg.
Patricia assisted in the signing and payment of a settlement as the contract with the Explora had been cancelled due to lightning damage and my son gave me his HD.
Only from May have the correct amount for 1 HD been debited correctly:
3 May R 815.16
2 June R 844.00
Since April I am disconnected on a weekly basis, having to phone the help line and wait for minutes to speak to Supervisors and have been into the offices numerously to be connected and tell this whole story to anyone willing to listen. My telephone bill is proof of hours on the line for assistance.
As a widow with a small pension, I am really so frustrated and unhappy with the fact that it seems the different sections have no communication at all and the client is suffering.
Dear Elna,
If anyone at Dstv actually did a proper check (you included), and if you actually read my complaint properly, you would have seen that that amount IS NOT DUE BY ME!!!!!!!!!!!!!! Jeepers, I can't imagine that it is this difficult to settle a mistake ON YOUR SIDE!!!!!????????? This actually just goes to show that all my previous communication has not been recorder AT ALL. Please see below one of the hundreds of emails I have sent, and this time please pay attention while reading it so that you can realise that this is NOT MY FAULT BUT ALL DSTV'S INCOMPETENCE:
My son and I have seen a nearly blind lady on 12 January 2016, who was very uncertain as what to do and kept us waiting with her for 2 hours whilst running up and down to a supervisor I suppose. She then assured us the Explora will be cancelled without mentioning anything about signing a settlement, and I will only pay for my son's old HD which we also requested to be switched to my name and debit order.
Since after 12 January my bank account was debited as follows:
2 February R 1,578.00
2 March R 1,578.00
I then went to see Particia Selebogo on 4 April after having been debited an amount of R 1,643 again on 4 April as well as R 896.34. Patricia then sent me to ABSA to reverse that amount of R 1,643 and pay R 896.34 in cash into my account at the offices in Randburg.
Patricia assisted in the signing and payment of a settlement as the contract with the Explora had been cancelled due to lightning damage and my son gave me his HD.
Only from May have the correct amount for 1 HD been debited correctly:
3 May R 815.16
2 June R 844.00
Since April I am disconnected on a weekly basis, having to phone the help line and wait for minutes to speak to Supervisors and have been into the offices numerously to be connected and tell this whole story to anyone willing to listen. My telephone bill is proof of hours on the line for assistance.
As a widow with a small pension, I am really so frustrated and unhappy with the fact that it seems the different sections have no communication at all and the client is suffering.
Dear Ronel Korb
Apologies for the delayed response. We tried contacting you today at 11:16 am to no avail.
Please let us know of which time is convenient for us to contact you and discuss your query.
Regards
Elna
Dear Ronel Korb
Apologies for the delayed response. We tried contacting you today at 11:16 am to no avail.
Please let us know of which time is convenient for us to contact you and discuss your query.
Regards
Elna