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Louise R

1 reviews | Active since Apr 2017

26 Apr 2018, 11:42

PATHETIC *********** *****!

Goodness, i do not have enough words here!!! You guys waving all over national Television about what a great company multichoice is, i have to differ...... you are not only *********** but also *****! We have logged a complaint on helLo peter on the 21st of April, your agent Caal told me this morning we were responded to and my husband was contacted by your complaints department, that's not true???????? now let me tell you, we are on the verge of cancelling our subscription with multichoice after being an multichoice client for more that 18 years!!!! we have paid twice this month, you disconnecting our service every second day!!!!!!!!!!!! this is unacceptable, i wonder if you will pay my vodacom account the end of this month so many times I have phoned!!! FED UP!!!!!!!!!!!!!!!!!!!

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Apr 2018, 13:22
Official

Dear Louise Radyn

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Apr 2018, 11:22
Official

Good day Louise Radyn

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We currently investigating your concerns with our Finance department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

LR
Louise R's update08 Oct 2018, 14:13
Reviewer Update
Jeeeeeeeez............. Just relised i am looking at my own complaint from months back! So by the way still waiting for this call you so called agent said you did! And Rupert, just for the Record... your wording is very nice! but my complaint has not been resolved and i have just loaded a second one! i am now going to splatter you al over social media, and also complaints board of SA and also get legal advise! this is a joke!!!
LR
Louise R's update08 Oct 2018, 14:13
Reviewer Update
Jeeeeeeeez............. Just relised i am looking at my own complaint from months back! So by the way still waiting for this call you so called agent said you did! And Rupert, just for the Record... your wording is very nice! but my complaint has not been resolved and i have just loaded a second one! i am now going to splatter you al over social media, and also complaints board of SA and also get legal advise! this is a joke!!!