1 reviews | Active since Aug 2016

03 Aug 2016, 16:41

Pathetic incompetence

<p>In Nov 2015 I converted my account from Monthly subscription to annual and so my account was upto date.</p> <p>7 months later i found out that you have been listing me as a non-payer on Transunion???? I have received no communication from DSTV regarding any outstanding payments! I have spoken to 3 telephone consultants, 2 walk in consultants and 3 supervisor and was promised that this would be rectified and my credit record would be updated. It has been a whole month and nothing has changed. Everyone who has promised to get back to me with feedback on the issue has never contacted me. I am completely disgusted with the level of pathetic *********** service I have received on all communication with your staff !!!! Can someone who can actually fix this contact me.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Aug 2016, 04:49
Official

Dear Lukromat Matz

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

's update05 Aug 2016, 14:55
Reviewer Update

Hi Nesta I have not seen any communique confirming that the actions have been done its now 2 days since you spoke to me