Pathetic, horrible, unreliable service.

In Feb, my child log on netflix using a friend's details. Im not Netflix client. I am DSTV client. They billed me yet i do not even have a history of this service. I called DSTV from the date i think it was on the 21/02/2023 after i received the sms. I was thrown from piller to post. I was told to call netflix to which it was still on my expense. Netflix could not help me as they do not even have my details. I went back to DSTV until one guy , forgot his name where he even told me that they can assist their client. He emailed Darry as per below. They did not cancel this ******* as the bill is still the same. What will it take to be treated as a client. I had no choice but to stop their debit order as it is easy to debit but sooooo difficult to correct on their side. Nxa. Darryl Bailey <***> Wed, 22 Feb, 21:07 to BusinessServiceDesk, me

good day

kindly assist the customer she wants to cancel Netflix on her dstv account and she is not aware of that its her children activated Netflix without her knowledge customer is ***3 yours sincerely darryl

This was on the 22/02/2023 but still they debited my account with wrong amount and i just received an SMS that my March debit order is still the same. Do i need to get this far just to get a simple action to be done?

The only thing i did and still do is to be the best client but they thank me by robbing me. Nxa