Pathetic Horrible Service???

Pathetic Service…

Since February 2021 they have been billing me extra access fee for a decoder that was hit by lightning. Since then they disconnect me & I have to call them every month spending around 15 - 45 minutes to get the error rectified and I get promised that it will never happen again but guess what I got disconnected again this morning.

Gave them a call as usual the consultant says she can’t help, but she has referred my query to the Finance department who are supposedly going to call me back. The call took 14 minutes by the way for me to be told that the query has been escalated.

If it wasn’t for the children I would have long canceled my subscription