Pathetic horrible service.

I have done an instant eft from the dstv app which was 135. When we called for them to connect and activate the account they said i need to pay 165. Then they told us they could not pick up the account with the i.d number. For the past 2 days i have my account disconnected irrespective of paying. This service is absolutely *** pathetic. Now i undertand why everyone is moving to Netflix. I want this rectified as soon as possible or else i want my money back. Dstv is a rip of company i know very well. My i.d number is ***. My phone number is ***.