1 reviews | Active since Jun 2017
PATHETIC FALLACY SERVICE
I disconnect my DSTV in June 2020 due to me not utilising it based on affordability of lockdown. I reconnected on the on the 4th November 2020 when i moved to a new place. Upon reconnecting, when you type your ID number it gives you a balance, which was R0 outstanding or owing. The agent then connect me and advised nothing about any outstanding amounts, but as to my knowledge DSTV will not connect should you have any amount outstanding. Today, i received a call from home stating that my dish has been cut. I called and spoke to Siphanathi Mpotsho who could not assist me in a proper manner. I repeatedly asked if i owed money would DSTV connect my services. I requested to speak to her manager whereby I held on for 5 minutes. Only to be told that the manager is too busy but could advise the agent that when i cancelled my service their was a fee I had to pay of R148. I asked her if the notes of the outstanding amount was jotted on the system and she said no. So my question remains....HOW WAS I CONNECTED IF I HAD AN OUTSTANDING AMOUNT. MY DEBIT DATE IS FROM 1ST TO 1ST. TODAY IS THE 20TH AND I HAVE ONLY BEEN CONNECTED FOR 2 WEEKS. MAY I PLEASE REQUEST DSTV TO RECONNECT MY SERVICES
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards, the agent has been escalated.
Kindly note that as per our telephone conversation, I have confirmed to you that yes the agent did not advise you of the pro rated amount. I however, also stated that I have s****ped the amount charged for the period from 04 November 2020 till 19 November 2020 and advised you that you will need to make a payment to view till your next payment date. I advised also that the management recommended that I reverse the amount you were not advised of.
You did not agree on the above statement as you requested the charges to be reversed till your next payment as you can not raise the funds to view DStv immediately. I have further escalated the matter for further assistance.
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards, the agent has been escalated.
Kindly note that as per our telephone conversation, I have confirmed to you that yes the agent did not advise you of the pro rated amount. I however, also stated that I have s****ped the amount charged for the period from 04 November 2020 till 19 November 2020 and advised you that you will need to make a payment to view till your next payment date. I advised also that the management recommended that I reverse the amount you were not advised of.
You did not agree on the above statement as you requested the charges to be reversed till your next payment as you can not raise the funds to view DStv immediately. I have further escalated the matter for further assistance.
Kind Regards,
DStv: Hello Peter Team
Best regards,
I spoke to Sandie Matonse which has tried to give me service but as he stated and confirmed that the consultant hasn't given me the proper information, connected me on the 4th November 2020, disconnected on the 20th November due to incorrect information. Hence no one at MULTICHOICE UNDERSTANDS MY STATEMENT. HOW WAS I RECONNECTED IF I HAD A BALANCE OUTSTANDING. THEN SANDILE TELLS ME LET'S SC**** THE OUTSTANDING AMOUNT AND YOU ONLY PAY R148 FOR DSTV's *********** AGENT, I HAVE TO PAY A RECONNECTION FEE FOR THEIR MISTAKES. SO I'M ASKING WITH TEARS IN MY EYES, WHO IS LIABLE OR WILL TAKE RESPONSIBILITY FOR THE INCONVENIENCE CAUSED?
I spoke to Sandie Matonse which has tried to give me service but as he stated and confirmed that the consultant hasn't given me the proper information, connected me on the 4th November 2020, disconnected on the 20th November due to incorrect information. Hence no one at MULTICHOICE UNDERSTANDS MY STATEMENT. HOW WAS I RECONNECTED IF I HAD A BALANCE OUTSTANDING. THEN SANDILE TELLS ME LET'S SC**** THE OUTSTANDING AMOUNT AND YOU ONLY PAY R148 FOR DSTV's *********** AGENT, I HAVE TO PAY A RECONNECTION FEE FOR THEIR MISTAKES. SO I'M ASKING WITH TEARS IN MY EYES, WHO IS LIABLE OR WILL TAKE RESPONSIBILITY FOR THE INCONVENIENCE CAUSED?