Pathetic excuse for service

Once again DSTV does not dissapoint by being the most incompetant people I have ever had to deal with. For months I had issues with my payments not being allocated. So i decided lets take a price lock, OMG what a mistake they end up debiting in my first month 3 times my monthly instalment. I reverse payment and call their call centre, I was told some hogwash about my previous decoder was not cancelled. The consultant then says it will be sorted and my first payment is 26th Jan, eish surprise I am now told I owe R2200, ***? I call i speak to an arragont excuse for a team leader named Kulekane Nkosi, who not only blames me for this, but insist i pay the money, I ask to speak to a call centre manager, he does not know who his call centre manager is, however he will find one to call me. Im still waiting. Really you guys are pathetic i want to cancel this **** contract and refuse to pay any cancelation fee as this is DSTV in bridge of contract not me. Will be interesting to see what bright spark calls me, if they can even be bothered to.