Pathetic excuse for service

Good Morning

Seems like the only way anything gets done at DSTV is to put them on Hello Peter.

My husband has been struggling for weeks now to sort out his DSTV Pricelock plan. We need to cancel our DSTV due to an affordability point of view that has been explained to them. So now they have "apparently" been trying to send us a settlement letter since the beginning of the week. This so called letter has not reached my husbands inbox and this is due to "a delay on their side" how long can the delay take for goodness sake.

We are PAYING customers that expect some form of customer service for the huge monthly payment we make. Can somebody higher up please help sort this out ASAP.

They can contact me as my husband is working shifts and cannot spend his whole day trying to sort this out.