Pathetic dustgusting service

I bought a dstv decoder on the 01st of September at Pep store and i was told that it will be installed within 48hours they never called me as promised instead i have to call them everyday and they keep promising me that they will come ,I even dropped my appointments hoping that they will do as promised but they never called or pitched.If my business is not welcomed by dstv then that should have told this to me before i purchased this.According to your dstv web site 5 days is def not your service level agreement.Im truely diappointed in your lack of urgency in this matter.I want my dstv installed today no later!!!