1 reviews | Active since Nov 2015
Pathetic DSTV Thenjiwe service
So, 2 weeks ago or so, I tried accessing my dstv online to watch other programmes while kids were watching something else. My credentials were denied. I then tried to reset. It showed an error, but subsequent to that, an email comes and says the password reset was successful. But, when trying to sign in with the "new" successful password, it does not work. Says the same problem - email or password not correct.
I have had 3 or 4 Operators from dstv, none were able to help. They keep sending the link to reset, but I cannot reset - same error I shared with them all.
Thenjiwe is the recent Operator, and she has no nerves to try and solve the problem. She could not understand a problem with either my profile or their script to do password reset. She refused to escalate because she gave me a list of many questions not related to the problem explained. I refused to answer questions not related to my problem.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I am writing to give update after posting my dissatisfaction with DSTV Operators.
Subsequent to my post here, DSTV called to help me. I spoke to Bennedict, who asked for ID copy so that my account could be unlocked. I responded quickly and voila, the account was unlocked and I finally could reset my password.
I believe DSTV will not give clients with similar issues like mine a run around, but help them like Bennedict did.
Now, just before I wrote this feedback, I received a call from DSTV, Nosipho called to say from her side, my profile is all good, and wanted me to confirm if it is so. Thats great. But It should have not gotten there in the 1st place, but I appreciate the "damage-control" courtesy.
I am writing to give update after posting my dissatisfaction with DSTV Operators.
Subsequent to my post here, DSTV called to help me. I spoke to Bennedict, who asked for ID copy so that my account could be unlocked. I responded quickly and voila, the account was unlocked and I finally could reset my password.
I believe DSTV will not give clients with similar issues like mine a run around, but help them like Bennedict did.
Now, just before I wrote this feedback, I received a call from DSTV, Nosipho called to say from her side, my profile is all good, and wanted me to confirm if it is so. Thats great. But It should have not gotten there in the 1st place, but I appreciate the "damage-control" courtesy.