Pathetic DSTV service

Multi Choice is charging me for service they are not providing. I paid My bill on the 31/07/24 and the Bill included Disney+ which cost R139 but when I play Disney+ it keeps asking for payment before I can enjoy the service and payment was made on the 31/07/24. When I call them to inform them about this problem, they fail to resolve it. Today is the 22/08/24 I spent about R60 calling the call center and they cant resolve the problem.

I ask them to refund me, it hasnt happen yet and they are ready to bill me for the following month for service they are not providing.

I want my R139 for this month back.