Pathetic dstv service

This service is absolutely pathetic. I have been given the run around on a call for more than 19min this morning. My services have been disconnected for no reason but they tell me I am in arrears, firstly, payments are upfront for dstv. 2nd,i signed a 24month contract and my debit date is 15th of every month. Payment for August was successful but I still have been disconnected. Call Centre agents have u hanging on like u won't believe. I want to cancel their pathetic service. They are welcome to remove their satellite dish and decoder.