CC
Cathy C
1 reviews | Active since Aug 2014
08 Jan 2020, 09:12
PATHETIC DSTV SERVICE
ON 25 November 2019 I placed an order with DSTV for a Black Friday Special they had running from the Monday to Friday. For the following :-
BLACK FRIDAY PRICE LOCK SPECIAL
R799-00 per month for 12 months Including Installation Including Decoder
I have phoned and sent messages on various occasions and every time was told they will look into it and were going to escalate it.
WELL today being the 8th January and I am Still waiting for something to be delivered or called to tell me when they are going to deliver and install.
I am totally disgusted with their service and have never dealt with such pathetic *********** staff at their CALL CENTRE
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Jan 2020, 11:25Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Jan 2020, 11:25
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
09 Jan 2020, 14:17Good day,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that we have escalated to the price lock team to assist with the delivery of the decoder.
We apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that we have escalated to the price lock team to assist with the delivery of the decoder.
We apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Jan 2020, 14:17
Official
Good day,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that we have escalated to the price lock team to assist with the delivery of the decoder.
We apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that we have escalated to the price lock team to assist with the delivery of the decoder.
We apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team