1 reviews | Active since Feb 2020
Pathetic DSTV Service
I have tried on numerous occassions to have my below issue resolved with Showmax and DSTV, but after contacting DSTV and Showmax, i have not been successful.
The scenario is as follows: 1. I have a DSTV Premium account. 2. I have a Showmax account.
When i log into Showmax, i follow the steps. At a specific step it requires my ID number, I enter this and i get an error and it says i must contact DSTV. When i contact DSTV, DSTV says i must contact Showmax.
Therefore i cannot watch Showmax and am paying for a Service for which i am not getting.
I have contacted DSTV on numerous occassions and even hold on the line for 40 minutes before getting cut-off.
My problem has still not been resolved and i am getting frustrated because of pathetic service from DSTV.
Can someone assist.
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I still have not received any feedback and this is now becoming an issue of no service.
I contacted DSTV yesterday and they indicated that this had not been eslalated.
Please provide me with an email address whom this can be escalated to and resolved.
I still have not received any feedback and this is now becoming an issue of no service.
I contacted DSTV yesterday and they indicated that this had not been eslalated.
Please provide me with an email address whom this can be escalated to and resolved.