Pathetic DSTV service

What pathetic service from a huge technology company. I had an issue renting box office movies on my ultra decoder. It deducted the amount but I was not able to watch. I called DSTV and they could not fix immediately and escalated. This started on the 4 September 2023 and to date is still not sorted. I have to called on many occasions or even sent emails to sort out with no luck. The call centre should not exist as they can't help and only say they will escalate. But no one resolves or calls back. I even spoke to so called managers and team leaders but it did not help. I am still waiting for a solution as well as a reversal of the movie cost which I am unable to view. They are quick to take my subscription premiums but cannot provide the service I am entitled too. DSTV provides a headache instead of a service and the staff have no compassion to do their work at least the ones i dealt with. They are certainly not customer obsessed or eccentric. The ref no below are only email correspondence. I have have made numerous call which are recorded as well if required to investigate further.