Pathetic DSTV Service

At the end of March 2019 we had a problem with signal. After several phone calls to MultiChoice I was advised to bring the 2 decoders in to the N1 City branch. Both decoders were reset. As a result we could not view a picture at all on our 2nd TV. I once again called MultiChoice and was told that I would have to get in a technician at our cost. Apparently all our settings were overwritten.

During my phone calls I heard that our premium subscription would be R180.00 more for May 2019. I was surprised as DSTV made a huge announcement that the premium subscription would not increase and remain at the old rate.

I once again called MultiChoice and spent more than 20 minutes on the phone between 3-5 April to be told that the error lies with their Insurance Department which had billed us incorrectly. The lady in that Dept confirmed it and advised that it was rectified. Yesterday we received notification that our premium subscription would be R1133 for the month of May. Another call to MultiChoice was made and I demanded to speak with a Supervisor. Bongani (forgive me if the spelling is not correct) assisted me (30mins later on my mobile) and also advised that their Insurance Deptwas at fault. He transferred me to them and once again was advised that it was rectified and I should check the account in the afternoon and should reflect the correct payment. Suprise!!!!!! nothing was amended. I spoke with KEOAGILE at MultiChoice this morning who promised that someone from the Insurance Department would call me back.

We are on the point of cancelling our DSTV premium subscription if it is not resolved by lunch time today. MultiChoice lost so many premium subscribers in 2018 and they set to lose another. It would appear that they do not care about their customers. It has been a month long battle with them.