JM
John M
1 reviews | Active since Oct 2019
02 Dec 2023, 12:57
Pathetic DSTV Service
I cancelled my 2nd decoder last year. They gave me a number to phone to cancel insurance which I did. Unbeknown to me these ****** still charged me. Suddenly a manager is not available. DSTV stole R368 of my hard earned money. Every month I had to pay those charlatans in Randburg R23.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Dec 2023, 13:54Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Dec 2023, 13:54
Official
Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JM
John M's updateReviewer Update
02 Dec 2023, 15:27To add, I called at 12h26 this afternoon. The agent said the manager was on a phone call and the next minute was in a minute. Inexplicably the agent also dropped my call. That person is a really poor brand ambassador for your company.
JM
John M's update02 Dec 2023, 15:27
Reviewer Update
To add, I called at 12h26 this afternoon. The agent said the manager was on a phone call and the next minute was in a minute. Inexplicably the agent also dropped my call. That person is a really poor brand ambassador for your company.
JM
John M's updateReviewer Update
04 Dec 2023, 07:09Surprise Surprise! They sent me documents indicating insurance for 2 decoders. No phone call no nothing from them.
JM
John M's update04 Dec 2023, 07:09
Reviewer Update
Surprise Surprise! They sent me documents indicating insurance for 2 decoders. No phone call no nothing from them.
JM
John M's updateReviewer Update
04 Dec 2023, 13:55Suddenly now DSTV claim there’s a 3rd decoder. I’m not amused at all. How can I only use 1 decoder and insure it plus 2 others? That’s the madness that a DSTV employee wants me to believe. You’ve just lost a Premium client of 19 years. Guess you don’t need my money.
JM
John M's update04 Dec 2023, 13:55
Reviewer Update
Suddenly now DSTV claim there’s a 3rd decoder. I’m not amused at all. How can I only use 1 decoder and insure it plus 2 others? That’s the madness that a DSTV employee wants me to believe. You’ve just lost a Premium client of 19 years. Guess you don’t need my money.