pathetic dstv multichoice-they simply dont care about their customers

I just communicated to DSTV that I have a error code on my walka device. they then tell me that they cannot do this as these devices has been taken off the broadcasting. what do I now do with this device that cost me a R1000 when I bought? who is going to reimburse me , for a device that I have treasured and looked after and is in 100% working order, and just be told that its now *******? this is a dstv mulichoice device? what do I do with it? some of my friends has recently had their dstv terminated because they say that dstv is not a company that looks after their customers..I must admit that I am starting to think the same way.pathetic from multichoice dstv absolutely pathetic