Pathetic Dstv explorer service

<p>I recently requested for the dstv R539 contract service,I informed the sales agent that i stay in a complex and share a dstv dish.The agent informed that they would install a switch which would enable me to use my explorer.My explorer was delivered on Friday 23 Sept 16 with a smart lnb which is not compatible for my set up.I called on Monday 26 and was assisted by a rude agent called cebisile who is informed me a totally different story from what i was told as my matter was escalated to field services on Friday 23 after i complained about the matter.This is frustrating and dissapointing form such a big company who fail to be courteuos and proffessional with their services,informed them to come collect their decoder which is of no use to me since its not connected and no one seems to give a fuss about it.</p> <p> </p>