PATHETIC DSTV CUSTOMER SERVICE

My Mother which is 95 years of age had been a loyal DSTV customers for the past 20 years. She has the Premium subscription. She does not have a car and cannot get to a DSTV Multi Choice outlet. I am working, so I also cannot go and sit at Aerial Excellence (DSTv Agency & Accredited Installer) for hours to get the decoder tested. There are 6 cubicles but only two people who is helping customers, so you have to sit there for hours on end. In the past 7 months the DSTv Explora Model 3B was replaced 4 times due to faulty decoders. It seems as if they recondition the faulty decoders and then give them out as new, so if you get tired they hope you would buy the new Explora Ultra which they are promoting. I will rather cancel my subscription before I spent another cent on DSTv. They think customers are stupid. On Saturday evening she switched the tv off and on Sunday Morning it had another faulty message. I am so tired of the service, as it's a battle and long time on the phone to try to explain this to them. The decoder is still under guarantee, but they keep on telling me she must bring it in. She cannot even disconnect the decoder and must she walk there to get it tested? Besides the fact that DSTv are loosing channels one after another and the bad bad quality of the decoders which are forever faulty it is not worth to have DSTv anymore as there are other alternatives as Netflix & Open View. I can fully understand why Multi Choice are loosing customers by the day, you only have to look on fb groups to see how the customers are battling with service. It is time that they get their act together and all customers should start boycotting DSTv as they are useless!!!