Pathetic DSTV customer service

Pathetic pathetic pathetic‬ ‪DSTV Customer Service

I am a premium subscriber for many years. I have a showmax account which I am trying to link to my DSTV account, I put in my ID number and Showmax says they cannot recognize it and that I need to contact DSTV. I contact DSTV and they say everything is fine on their side and cannot help me further. I spent 45min of Mobile calls with Lena (call reference ***2-I94) from DSTV on Wednesday night trying to resolve it, I get told that it’s escalated to their internal showmax team ( reference no. #INC 62473). I was told that the issue will be resolved within 24 hours. It’s now Saturday afternoon and I call in because I am still experiencing difficulties with linking my showmax subscription to my DSTV account. I spent 37 minutes on my mobile phone at my expense trying to resolve this issue with Assi who logs in to my showmax account and experiences the vary issue. She cannot help me and I talk to Adrian the team leader who says that there is nothing more he can do to help me any further. When I request to chat to a superior, he says to me he is the last person in the escalation process. I threaten to cancel my account because DSTV cannot fix a showmax subscription issue and I request to transfer me to accounts so I can cancel my subscription. Lo and behold, instead of DSTV trying to contact Showmax and resolve the issue, the Team Leader Adrian transfers me so that I can cancel my account. So much for customer care, so much for customer retention.‬

‪I am hoping that this message reaches the DSTV Customer Care executives so that this poor customer service can be addressed.‬