1 reviews | Active since May 2017

04 Apr 2018, 19:08

Pathetic DSTV consultants / evidence

I have called Dstv now to disconnect my premium services as im going on holiday for the whole of April. I spoke to 1 idiot in the dstv call centre and he tells me that I cannot downgrade etc! He says I must wait for it to cut off.. I asked him a simple question. " if it cuts off do I still have to pay R899 for my service even though I'm not using it, he tells that I will only have to pay for the days I watched which is only 1 day ( 4 April ) .. so it is R30 + R50 reconnecting fee.. .. I asked to speak to his supervisor to confirm his words but he put me on hold for 25minutes and never returned.. I'm posting this on hello peter so that when i reconnect in May dstv must not tell me that I must pay R899 for April and R899 for May !!!

I will only pay the R30 and R50 reconnect fee!!! The proof is on the call !!!

You guys are such rude and unprofessional people its not even funny .. I'm going to cancel dstv permantly its a waste of my precious money !!! **** service ..

Call me once you get this .. I will be waiting for someone with brains to call me ..

Thanks enjoy!! This will be shared on Facebook. And remember all calls are recorded so please use my ID number to access my account to listen to the call.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2018, 20:11
Official

Dear Nishalo Naidoo.

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team