1 reviews | Active since Jun 2015
Pathetic DStv call center
I spent R300 calling the customer service center and my concern is still not addressed. My services were disconnected on Sunday and reconnected later that Sunday after speaking with three different agents. Service was disconnected again today (Wednesday). Spoke with different agents again and no one can assist. Paid using FNB eft. Only told by the last agent to assist that they are having a problem with FNB electronic payments. Proof of payments emails seems to be snatched before getting to the agents. Somehow the person who connected the services on Sunday saw the email but failed to save it where every agent who cared could see. I would have long cancelled ths pathetic service if it was not of my family. This is money down the drain.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
A response like this could have eased the situation especially that I was reconnected after the initial disconnection of the 02/02. That reconnection meant the payment was allocated and seen, thus the second disconnection came as a surprise.
A response like this could have eased the situation especially that I was reconnected after the initial disconnection of the 02/02. That reconnection meant the payment was allocated and seen, thus the second disconnection came as a surprise.