ZA
Zaid A
1 reviews | Active since Jan 2020
02 Jan 2020, 11:57
Pathetic dstv assistance
I have been trying since Christmas day.. Contacting dstv call centers to rectify and correct my dstv package... My account was showing in arrears which was an error on dstv side. That was so called rectified. After my current payment was made.... I can't access all my package channels. It's now 02/01/2020....i am still phoning dstv for help!!!!!!!!.... No joy. I am paying for package I don't have. I have spent close to R500 in airtime phoning dstv. Who pays us back for the inconvenience. Agents at multichoice... Refused me the opportunity to speak to supervisors or senior personnel. It is ridiculous the way agents treat customers.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Jan 2020, 12:52Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Jan 2020, 12:52
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Jan 2020, 13:03Hi Zaid,
We see that the Contact Centre has already assisted with your query. Kindly be aware that the E48 error shows that the decoder is not receiving the signal from the dish. As per your communication with the Contact Centre, we see that you're using a communal dish, in this case, the body corporate needs to check the settings.
You might have to check with other people staying in the complex if they are getting the same error, if they are, the issue could be the communal dish itself.
Regards
Kagiso
We see that the Contact Centre has already assisted with your query. Kindly be aware that the E48 error shows that the decoder is not receiving the signal from the dish. As per your communication with the Contact Centre, we see that you're using a communal dish, in this case, the body corporate needs to check the settings.
You might have to check with other people staying in the complex if they are getting the same error, if they are, the issue could be the communal dish itself.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply02 Jan 2020, 13:03
Official
Hi Zaid,
We see that the Contact Centre has already assisted with your query. Kindly be aware that the E48 error shows that the decoder is not receiving the signal from the dish. As per your communication with the Contact Centre, we see that you're using a communal dish, in this case, the body corporate needs to check the settings.
You might have to check with other people staying in the complex if they are getting the same error, if they are, the issue could be the communal dish itself.
Regards
Kagiso
We see that the Contact Centre has already assisted with your query. Kindly be aware that the E48 error shows that the decoder is not receiving the signal from the dish. As per your communication with the Contact Centre, we see that you're using a communal dish, in this case, the body corporate needs to check the settings.
You might have to check with other people staying in the complex if they are getting the same error, if they are, the issue could be the communal dish itself.
Regards
Kagiso
Best regards,