Pathetic DSTV

On a daily basis, l read about the number of viewers, canceling their subscription with DStv Multichoice. I now fully understand why! I have been trying for 5 hours to reactivate my subscription, but the service from DStv is so pathetic and unprofessional. I have to phone a landline number, hold on for 20 minutes and then get cut off? The technician has confirmed my contact number 3 times, but does not take the trouble of phoning me back. How can this company even wonder why they are losing customers, when they are not interested in connecting new customers???