LM
Lakesh M

1 reviews | Active since Nov 2022

14 Nov 2022, 10:17

Pathetic DSTV

Absolutely disgusted with level of service and support! I subscribed for Compact plus on the 07/11/2022, a week later and I still cannot view what I have paid for. I have had numerous Live Chat conversations but seems like no one is capable of assisting.

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Nov 2022, 10:19
Official
Hi Lakesh, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
LM
Lakesh M's update14 Nov 2022, 11:05
Reviewer Update
How exactly are you attending to it, as you have not asked for any info to confirm my package?
LM
Lakesh M's update14 Nov 2022, 11:49
Reviewer Update
Okay so DSTV is quick to respond that they have received my complaint and are busy with it.
Two minutes to be precise.
However, you have not asked for any information to confirm whom the client is??
So how exactly are you going to assist?
How much longer do I need to wait??
Or yes let me remind you what your normal response is, your query has been escalated. Please note it may take between 24 to 48 hours to resolve.
It has been a week now since my Isssue, and Im still waiting!
LM
Lakesh M's update17 Nov 2022, 16:13
Reviewer Update
Hi DSTV Hello Peter Team,

I am still awaiting your positive feedback.

Kind Regards
Absolutely Disgusted.
LM
Lakesh M's update19 Nov 2022, 11:32
Reviewer Update
Hi DSTV Hello Peter Team,

Sincere appreciation to Duduzile Mthembu, who went out of her way and past her working hours to stay online with me for almost two hours, making sure the issue was resolved.
I am now making full use of the package and can't wait for the World Cup to take off.

Thanks to Duduzile, I don't have to fly to Qatar, but rather enjoy the Tournament in the comfort of my home.

Satisfied Client :)