Pathetic DSTV

This is the 6th time I am writing to Hello Peter. My dstv live stream is still not working. I am stil being charged for a decoder I am not using. And the decoder has not been uplifted. Really! This is truly pathetic! Is there anyone is the company that can assist me? seriously a multinational company like this!! Really guys if you haven’t upgraded to the Ultra PLEASE DO NOT DO IT!!!!! It is a frustrating never ending drama. And to think I have been on this site 6 times and no one has called me or resolved this issue. And you don’t even want to know the number of times I called the call centre!!