Pathetic & Disgusting Customer Service
<p>When you get wrongly debited and ask for a refund and get told by the PA to the CFO .." i hope you realise they are busy " makes you seriously question the organisations commitment to customer service . Paid my account by EFT and was still debited . Total credit owing is R1400.00 . Keep being told the department which handles the refund will contact me . Am still waiting .</p> <p> </p> <p>Really so frustrated as that transaction thrw my bank account into a negative balance.</p>
Dear Nilesh Sapna Seetal
Please accept our sincere apologies for the inconvenience caused. We fully understand the frustration and irritation that you may have experienced in this regard.
Your enquiry has been referred to our finance department for urgent assistance.
Feedback will be provided as soon as your refund is processed.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Dear Nilesh Sapna Seetal
Please accept our sincere apologies for the inconvenience caused. We fully understand the frustration and irritation that you may have experienced in this regard.
Your enquiry has been referred to our finance department for urgent assistance.
Feedback will be provided as soon as your refund is processed.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna