PATHETIC CUSTORMER SERVICE

<p>I called on the 10/02/2017 to change my debit order from the 20th to the 31st of every month.The consultant told me that he was able to do so and i asked if i can change my subsctiption from Access to Compat but only on my debit order date which is the end of the month .He said he changed it already effective the 10/02/2016 i said but i wanted it at the end of the month ,he said i had nothing to lose as i will only pay the whole amount which is R512.00 for the pro-rate (***)and full period (01-03-2016) only on the 28/02/2017 I was surprised by the advise but i agreed to paying that amount on the 28/02/2016.I went home and found that i was still on Dstv access . I gave it some time to adjust but on the 17.02.2016 i just decided to call because my channels were still on Access subsctiption .The consultant told me that the supsctioption shows that i was on Compact and also confirmed my debit order will be taken at the end of the month an amount of R500 and some odd rands.When i got home ,my account was suspended due to unpaid .I was so furious and i called on the 18/02/2016 .I was told i needed to pay for my supsctioption to be activated ,i told the consultant what i was advised and he told me i was given the incorrect information . I asked him to put me back to access as it was not my fault that i was provided with incorrect information ,The gentlement was so rude and i asked to speak to a manager but he just put me on hold for more than10 minutes without coming back to me.Can someone call me to resolve this matter as i was inconvenienced due to incorrect information.</p>