Pathetic customer support

I signed up for a Black Friday promotion last year and received my DStv explora and a Wi-Fi connector. The deal was this should cost me R799 with DStv premium included. However, nobody came through to install it until February 2020. I first told the installer to please make sure I don’t get double billed because I had an existing DStv connection. I anticipated incompetence which is common place in South Africa therefore I had to state the obvious.

I then contacted the call centre a week later just to make sure the installer did his job properly. They advised that my two accounts had not been linked as yet but the gentlemen said he would “escalate” the matter.

Come 07 March and DStv run a debit order for 2300 off my account. I contact the call centre and get out on hold for more than 20 minutes.

I then messaged DSTV on Facebook. It is clear that this support line is manned by an imbecile who doesn’t have a proper grasp of the English language. I spoke to the person at length explaining my problem and further stated that I needed a letter from DStv to give my bank confirming that the debit order of R2300 was run as an error on Multichoice’s part (the debit order on 07 March went back unpaid because I budgeted R799). This was the first unpaid debit order in my account history. It was important to clear my name at the bank because I intend to apply for a bond and unpaid debits have a negative impact.

The idiot who handles the Facebook chat then suggests to my that I “accumulated arrears” that is why the debit order was 2300. That retard needs to be taught how to read a statement.

All in all, DStv has *********** staff to the level that I would equate their s**** and knowledge to that of people in public service.