Pathetic Customer Services from DSTV

Good morning.

So we decided to price lock for a new DSTV Ultra. Very quick response and they reacted quickly to send a technician out for the installation last week Thursday. We noticed that we received a normal HD decoder and not the ultra and immediately called the very same day. Up to now no response, I have 2x decoders none are working my packages have been changed my extra view does not work. I spent over 3 hours in total trying to fix on the phone with multichoice but still nothing I am sent from pillar to post and I have not been able to watch tv since last week Thursday. Is this customer services where people promise to get back to you and nothing happens? They were super quick to sign us up for price lock, collect the incorrect HD decoder which is their mistake and then have the audacity to tell me if I re-install my old HD decoder I have to contact them to get it up and running. After a 2 hour call which I am made still nothing. Your cant speak to a manager they are busy. Everyone just can help. This is ridiculous and pathetic customer services. I now understand why people cancel their subscription after being a very loyal customer for years, I am disgusted to say the least in DSTV.