Pathetic customer services and double billing

Multichoice send me a bill double my monthly bill. When contacting then they stated I requested a cancellation which I never did. The assured my husband it will be sorted our within 24-48hrs this was last week Friday. Saturday morning my services were terminated after Asanda assured my husband it will not be disconnect because it was a billing error on their side. We called in on Saturday morning to speak to *********** staff members that were laughing while we were trying to get someone to help us. After holding on the line while they entertained themselves the call cut and no one decided to call us back. To date this bill is still doubled with no assistance whatsoever and I have no more services. Your customer service stinks honestly you need competent staff. I doubt I'll continue with your pathetic services it's Wednesday today my first call to multichoice was last week Friday till now with no resolution.