Pathetic Customer Service - Re: Explora

So we bought the Explore and had it installed only to find out that the shipping number on the package does not match the explore inside that was delivered to us. Now it has been a month of back and forth between the company that installed; well they installed our old HD PVR, and MutliChoice and we still don't have our Explora. Its one excuse after the other! How long can it take to sort out this problem and give us what we pay for! Now we are paying for a duel view but we can't even access this.

This is really pathetic and poor customer service!