VB
Vikas B
1 reviews | Active since Dec 2018
07 Aug 2020, 21:59
Pathetic customer service. No one there to assist customer and digital channels are a complete fail
Pathetic customer care service. They charging me more than double that I have pay. My payment details are in transaction history but not reflecting on account. There is no channel where I can talk to consultant. The chat bot service is pathetic. Asking to wait for 2 hours. This is the worst customer service I have experienced. Why can’t I phone someone and talk to clarify what’s wrong?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Aug 2020, 22:34Hi Vikas,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Aug 2020, 22:34
Official
Hi Vikas,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
VB
Vikas B's updateReviewer Update
07 Aug 2020, 23:11Only after writing here they rep****. Customer service is still pathetic. Very bad customer experience. If anyone has any issues with dstv do not contact customer service as they won’t get back to you on time. Better write a review on hello peter. They will get back to you sooner
VB
Vikas B's update07 Aug 2020, 23:11
Reviewer Update
Only after writing here they rep****. Customer service is still pathetic. Very bad customer experience. If anyone has any issues with dstv do not contact customer service as they won’t get back to you on time. Better write a review on hello peter. They will get back to you sooner