GR
Garrett R
1 reviews | Active since Apr 2013
04 May 2021, 17:05
Pathetic Customer Service Multichoice!!!
I have never encountered as a pathetic customer service as Multi-choice!!!!! I have escalated a problem with them 3 times and according to their policy they are supposed to come back to you as the client within 24 hours. Its just over a week now and still no response!!!
As a client I'd like to please explain how on my statement I am getting ACCESS FEE for R100 for each of my decoders 3 times for the same Smartcard no!!!!!!
If this continues, I'm cancelling my account by the end of this month!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 May 2021, 19:11Hi Garrett,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 May 2021, 19:11
Official
Hi Garrett,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team