Pathetic Customer Service - Go back for training!

I just want everyone to know of DSTV's pathetic customer service, this is my fourth time complaining to you guys, initially the complaint started by one of your consultants giving out incorrect information to my husband (the acc holder - S.Sewsunker), I couldn't believe the response that I had gotten from DSTV. Due to your consultants giving me the wrong information I had to lose the luxury of having mnet available on both my walka's, when I asked the lady \so now I have to lose out just because of your consultants incorrect information"I was shocked as I was told she is sorry but there's nothing she can do but call in the lady who gave that info out & discipline her. Its like apologizing to someone for shooting them? Doesn't make sense to me.I work in customer service & our priorities are our customers"