Pathetic customer service

I am utterly disgusted by multichoice , I had paid for my account before my due date , to have my account being switched off and told I did not pay, I sent the proof of payment how ever no one got back to me, I chat to agents on whatsap how seem to not know everything about their company , they have been connecting my account then it goes on for 3 days then off it goes again, I have been told different things by different people that work for DStv , went to the big store in N1 and a manager escalated my matter to an agent but she is a manager , I was called by someone who was just told to call me but she didn’t understand why she had to call me , I asked to log a formal complaint and I was told that team leaders deal with complaints , I spoke to at least 9 agents at multichoice and I was told they have a gap or lack of information , I don’t how on earth can 9 oleo old do the same thing wrong , they did not show no sympathy no what so ever