Pathetic Customer Service

For the past few months I've been having problems with DSTV debiting my account with incorrect amounts. Last month they did not debit my account at all. I followed up via all the platforms they have available. Whatsapp, online self service and I phoned. All with the same result, systems error. I mailed Dtsv, they escalated my account to the technical devision. I followed up, I don't know how many times...Noelan Naidoo DSTV from Pricelock assisted on email -ENQUIRY REFERENCE NUMBER : ***4. As a result my services was deactivated :( I phoned DSTV this morning again as nobody responds to the email. Once again they give me the run around. First Luthando tell me he will debit my account with the R501, 44 balance my account is showing outstanding then he would be able to activate my service. Then he tells me the system does not allow debits after 9:00am so I have to sms pricelock then they will phone me. ***-i129. I am so frustrated right now! I am being inconvenienced because of their systems error or because somebody doesn't do their job. With Corona Virus going around, we try to limit going out, now my children can't even watch TV? I really want this sorted out ASAP!