PK
PREVENDHRA K
1 reviews | Active since Apr 2012
19 Jan 2022, 14:17
Pathetic Customer Service
I am horrid at the service received when calling into your call center for assistance to cancel my package After waiting on the line for more than 15 minutes and listening to the monotonous back round music you play together with the IVR repeating the same thing over and over, Your agent answers the call and then decides to drop the call
Is this why your call volumes so high?
Cos your consultants are busy playing games and wasting peoples time
I need assistance to cancel my package and im definitely not calling in again to go through the same thing
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Replies (2)PK
PREVENDHRA K's updateReviewer Update
19 Jan 2022, 16:33Hi, I called in again to request cancellation and was assisted
I was provided with a ref number ***-i86
Please confirm that as per my call with the above ref number the cancellation will be as off the 25th Jan 2022 and I will not be debited going forward as confirmed on the call,
The last debit order collected would be December 2021 for January subscription
Regards
I was provided with a ref number ***-i86
Please confirm that as per my call with the above ref number the cancellation will be as off the 25th Jan 2022 and I will not be debited going forward as confirmed on the call,
The last debit order collected would be December 2021 for January subscription
Regards
PK
PREVENDHRA K's update19 Jan 2022, 16:33
Reviewer Update
Hi, I called in again to request cancellation and was assisted
I was provided with a ref number ***-i86
Please confirm that as per my call with the above ref number the cancellation will be as off the 25th Jan 2022 and I will not be debited going forward as confirmed on the call,
The last debit order collected would be December 2021 for January subscription
Regards
I was provided with a ref number ***-i86
Please confirm that as per my call with the above ref number the cancellation will be as off the 25th Jan 2022 and I will not be debited going forward as confirmed on the call,
The last debit order collected would be December 2021 for January subscription
Regards
PK
PREVENDHRA K's updateReviewer Update
03 Feb 2022, 08:25Good day, I am still awaiting confirmation my package has been cancelled,
I was contacted by Andile around the 20th Jan who advised he will investigate and get back to me by the 22nd which has not happened,
I was contacted by Andile around the 20th Jan who advised he will investigate and get back to me by the 22nd which has not happened,
PK
PREVENDHRA K's update03 Feb 2022, 08:25
Reviewer Update
Good day, I am still awaiting confirmation my package has been cancelled,
I was contacted by Andile around the 20th Jan who advised he will investigate and get back to me by the 22nd which has not happened,
I was contacted by Andile around the 20th Jan who advised he will investigate and get back to me by the 22nd which has not happened,