Pathetic Customer Service

Called in on Saturday to activate a new decoder. Half through the call, the call drops. No1 contacts you back. Today I find out that I must make another payment. Call in to query. Agent is extremely rude. Now I find out that they also activated a previous decoder. The agent now says she can't help and transfers me to cancelations. I'm on hold for nearly 20mins. I must waste my time and airtime because they have done the wrong thing. Pathetic customer services. If I didn't watch soccer I would have not bothered with this ****py DSTV.