Pathetic customer service DSTV

Absolute zero customer service, Managers are too busy to call and follow up. spoke to agents on the 1 July, 5th july /8th July /10th July & 12th eventually manager to speak to an agent that was at the office. I have debit order set up for my parents dstv. debit order was recieved on the 1st as I confirmed with agent, on that friday the dstv was disconnected. My parents who are senior citizens had no access to programming the entire weekend, my dad went to Shoprite on Monday 8thy July he was given the wrong information with incorrect amount. I called on Tuesday 9th to ask for refund, was told refund will be processed and manager will call. No call was received called on the 10th July was told that a manager will call, nothing called morning of the 12th spoke to agent only to find out they needed a proof of payment which was not requested when i initially called. All in all pathetic customer service I wish we as South Africans had other satellite providers which we could move to but unfortunately we only have the dstv platform.