Pathetic Customer Service

Hi.

I am extremely dissapointed and upset at the poor customer service from dstv.

I called Saturday 21 September to re-activate my account. This was done and it was agreed that a pro rata amount will be processed via debit order as dstv has my banking details. On Wednesday 25th September I got an sms to say my dstv has been stopped as payment was needed. I called dstv Wednesday evening and after speaking to the agent and the manager it was again agreed that they will process the debit order the next day and turn on my dstv. The duration of this call, at my expense, was 50mins!!!

Thursday evening I realised that my dstv is STILL off. I called again and the agent was not very helpful. She said I could not speak to the manager as he/she was in a meeting. She also mentioned that I need to still make payment and I repeated that dstv waz suppossd to process a debit order AS AGREED. The duration of this call was 36mins, again at my expense. The other thing that was irritating is that I was placed on hold for more than half of the call and after 36mins the phone was put off on dstv's side. This is totally unacceptable and made me very upset.

I DO NOT WANT TO BE BILLED FOR THE TWO DAYS WHEFE I HAD NO DSTV AND I WANT THIS ISSUE TO BE SORTED OUT. I AM ALREADY STRONGLY CONSIDERING CANCELLING MY DSTV FOR GOOD.

The reference number for the call on Wednesday is: ***0-i147

I need someone to contact me to sort this out by Friday 27 September else dstv can forget about me as a customer going forward.

Regards EXTREMELY DISSAPOINTED CUSTOMER